payment method :
we can accept only paypal.
paypal address - ficondoll@yahoo.co.kr

Shipping method :
we use EMS premium from 2021.

EMS premium is faster and safer than EMS.

Korean EMS premium is connected with UPS and UPS will deliver your doll.

Pre-Orders :

we accept pre-orders.

it will take 40 days to ship ficondoll after order.

Cancellations :
we produce after your order confirm.
so we don't accept cancellation.

Money is not refundable if you want to cancel your order.

please order seriously.

Damage :

The factory always removes seamline and gate mark of doll with sand paper.

some marks on doll can occur and can be a little brighter.(This can be seen more on dark skin)

This is not damage and not possible to replace.

black color outfit and shoes can leave some stain.we never recommend to keep the doll in black outfit and shoes continuously.

Returns & Exchanges
If an item needs to be returned or exchanged, please e-mail ficondoll@yahoo.co.kr

the damage reported that passed 10 days after receiving ficondoll considered as damages by fault of customers, and it is not subject for free replacement.

All sales become final after 10 days.